What is the “customer card”?
The "SunshineWear Customer Card" has a UPC code on the back which identifies all your purchases. Using your personal customer number saves time for you and enables us to keep track of your order and purchase history. If you are placing an order and forget what you purchased last month, or last year, we can help you out with this information. We track styles, colors, sizes and other criteria to help us plan production based on these preferences and trends. Each family receives one customer number to use on-line, via phone, store, etc.
Which credit cards are accepted?
SunshineWear accepts all major credit cards:
Can I buy clothes from SunshineWear that are plain (or generic) for my child that is not in a "SunshineWear" school?
Absolutely! We carry a full line of classic items suitable for all students from pre-kinder through high school (many adults like our durable yet fashionable clothes, too!). Ask our Customer Service Associates to help you.
How do I wash "SunshineWear" clothes?
"A little bit of care goes a long way" in SunshineWear's garments. Follow the care instructions in the garment. Clothes are "aged" more by washing and by hot dryers than by wearing (especially in the dryer). We suggest cold or warm water, pre-treat spots with a non-chlorine bleach. Machine dry on warm (not hot) or line dry. Many items such as sweaters, sweatshirts, etc., look better when washed "inside out" so lint does not attach to the front, or outside, of the garment.
If my child attends a "non-SunshineWear school", can I buy from SunshineWear?
We are delighted to serve anyone who wants to purchase our clothes, particularly for "generic" items such as polos, shorts, boys' pants, girls' slacks, skirts, skorts, capris, culottes, jumpers, dresses, sweatshirts, sweaters, blazers, socks, etc. without a logo. We can embroider logos only for "SunshineWear" schools.
What is a "special made"?
SunshineWear carries a wide range of sizes (regular, slim, husky, etc.) styles, and "cuts" that are suitable for all body types from pre-K two-year olds through high school students of all sizes and shapes. If a student needs a garment that is outside the wide range of sizes available, we can make a "special made" garment (there is a small, extra charge per garment as this is cut and sewn to your specific measurements). Because SunshineWear carries such a wide range of sizes and cuts, "special mades" are rarely needed and yet always available as we are the manufacturer of our own uniform line and provide this service "in-house". If you need extra attention, ask to speak with a company supervisor.
Why do I need a different size than I wear in my street clothes?
Every manufacturer makes their clothes a little differently. Perhaps you can wear a size 6 jacket from an expensive line of clothes but need a size 10 from a moderately priced jacket. Jeans and t-shirts have a different fit and feel than polos and slacks. Allow us to fit your student in the correct "SunshineWear" size for each item. We both want your student to look good and be comfortable in their clothes, have room to grow and meet the school's dress code guidelines.
Are your clothes really better than what I can buy on sale?
Yes! There is an entire package of service that goes along with the purchase of a required school dress or uniform program. Continuity = being able to obtain the same style, color, cut on an ongoing basis. Availability = all year round, not just as seasonal "fill-in merchandise". R&D (Research and Development) = SunshineWear continuously works to improve fabric blends, color richness, etc. and incorporates some "fashion" items into our line. Many SunshineWear garments have special soil and stain release treatments and growth features that extend the life of a garment by enabling you to let down a generous hem or let out a specially-designed waistband. Personnel = SunshineWear employees know SunshineWear merchandise; personnel in department stores rotate from working in clothing today to small appliances tomorrow. Commitment = you have our attention 100% of the time. Providing the best school uniform program at the best possible price is our only business.
How many outfits do I need to purchase?
Good question. The ideal situation is to have at least five tops and five bottoms so you wash only once a week (it's in the washing that most clothes age). Augment that with approved outerwear and accessories and you are set. When you add up the cost of "fashion" clothes (even purchased on sale) vs. the cost of school uniforms, school uniforms save money, especially over time and with pass down possibilities.
What is "resaleable" merchandise?
Items you wish to return must be in the same condition as when purchased so you would want to purchase them again. Tags still on, no alterations or washing and free of "extras" such as cuts, crayons, glue, etc.
What is your refund & exchange policy?
Merchandise must be in resaleable condition with original tags and not altered or washed. Receipt is required and returns and exchanges must be within 30 days of purchase date. Policies are posted in all SunshineWear stores.
How to exchange a garment?
CLICK HERE to download the refund and exchange form, then print it. Fill in the refund and exchange form and put it inside the package. If you are not sure where to send the package.
Please contact customer service at 844-419-0100 for further assistance.
Cash and personal checks: No cash refunds. In both cases, a company check will be issued within 15 working days after merchandise is received. Refund checks are issued by the corporate office only.
Credit cards: Refunds will be issued to the original credit card only. This may take two billing cycles.
What is your check policy?
Personal checks must be imprinted with the name and address of the person signing the check. The check signer's physical address must be imprinted on the check. No P.O. Box numbers. Company checks can not be accepted.
Valid driver's license is required of the check signer. The person signing the check must match the name imprinted on the check.
A $30.00 service charge will be applied to all checks returned by the bank for insufficient funds, stop payment, or closed accounts.
Can I order over the telephone?
Yes. Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Our friendly and knowledgeable Customer Service Associates will be happy to answer your questions and guide you through your purchases.
Is the website secure?
Absolutely! You may shop 365 days a year, 24 hours a day in complete confidence.